SHIPPING & RETURNS
How do you send my order?
With Nimbus 2000! Or at least we tried that as an option with unfortunate results. Depending on where you are spreading your magic in the world, you will be able to choose between different options of delivery. We use partners like DHL, UPS and others.
How much is the shipping fee?
We have free shipping! (Only in AUD.) The cost of your delivery depends on which shipping option you choose. You will see all our amazing shipping options in the checkout process. NOTE: Customs and VAT are not included outside the AUD.
How fast is the delivery time?
Try blinking once and we’re on our way with your order! Jokes aside we always offer Express Delivery within 48h. The delivery time also depends on which shipping option you choose. You will see the delivery time for each shipping option in the checkout process.
If you are not 100% satisfied, neither are we. How do I make a return?
A return form is included in your order. This is what you do if you want to make a return;
Fill out the return form and attach it inside the package, along with the products you wish to return.
Peel off and attach the return label to the outside of the package.
Simply post the package in the nearest mailbox. NOTE not at a postal office or a service point.
Returns are normally processed and refunded within 10-30 days from the day you send it back.
Download the return label here: Download label
Please note - if the products you wish to return exceed a value of €200, please contact our customer support to get another return label.
Outside the AUD? Please email us at support@Dr Cotton.com.
I've returned the package, what's next?
Within 5 business days (about 1 week) from receiving your return package, we'll contact you with more information about when you expect to receive the refund. Usually, the return shipping time is 3 working days. If you have trouble understanding the instructions, please reach out to our mail and one of our staff will answer your question as soon as possible.
Please note that we do not offer the opportunity to change your products directly. A refund will be made to the original account for the products you return. You can place a new order at any time if you wish to receive other products. The products should be in the same condition as when you received them. Products can only be returned within 30 days of receiving them. (Read full terms here)